There’s a right way and a “you-just-halved-the-life-of-the-brand-new-equipment” way.
Yep, a mistake while installing your new equipment could lessen its lifespan by 50%. Just like Grandpa always said, “Do it the right way, or you’ll be doing it again”. We listened and pride ourselves on doing it right. We even guarantee it!
First, we design the optimal system for you and your home. You will receive an exact price and a written proposal up front. We won’t come to you later pointing out what we missed. Then, we install it. We show up when we say. We’ll be done when we say. And, when we leave, your home will be cleaner than when we got there. Our installers and service technicians are the most skilled anywhere. They don’t cut corners. The sheet metal will be perfect. The controls will be set. The gas piping and venting will be clean and safe. And the install will be done right…the first time.
We’re so sure that our guys will install everything to perfection that we warranty our work. The warranty includes more than just our labor. It includes our commitment to service your system any hour of any day if we do make a mistake. If that doesn’t make you feel 100% comfortable with our expertise, we also have a Pronto No-Stress Guarantee. If you’re not happy (up to a year after installation) we’ll take back the system and refund your money. Adding all this up, we’ve gone a long way to prove that we care about doing it right the first time. Just like Grandpa said.
Here’s what to expect.
You don’t replace a furnace or air conditioner very often (at least we hope you haven’t). So let us outline the process. It’ll be painless, we promise.
|1||Your estimate. Everything’s covered. You won’t be waylaid later.|
|2||We confirm our arrival the day before.|
|3||City permits. We get them for you.|
|4||Staging. We organize all new equipment and materials in our warehouse first, to expedite the process at your house.|
|5||Installation day. Our installation crew will arrive between 7 and 7:30AM. First, they’ll review your job order with you and answer any questions.|
|6||Delivery. Our shipping guys will arrive between 8 and 9, carefully bringing in your new equipment and hauling out the old.|
|7||The installation. It usually takes about eight hours. Pronto install techs will custom build new sheet-metal fittings, run new PVC vent pipes from the furnace outside, run new refrigeration lines, run new gas pipe to the furnace, run new electrical wiring to the furnace, AC & thermostat, install new drain lines for the furnace, AC, & humidifier.|
|8||Back at the office, we record model and serial numbers, warranties and service schedules to make service faster later. We also do the rebate paperwork so you don’t have to.|
|9||Clean up. We’ll vacuum, sweep and wipe down the unit. Then your technician will introduce you to your new system. We’ll teach you the thermostat, how to change filters and discuss maintenance.|
|10||A very short customer satisfaction survey. Our owners, Wade and Greg, will actually read it.|
|11||Within 10 days, you’ll get paperwork in the mail, including your final invoice and utility rebate forms. They’ll only need your signature. We even address the envelope.|
|12||Within two weeks of installation, we’ll call to check in and to arrange city and state inspections.|
|13||Maintenance. That’s what keeps your high-efficiency system highly efficient. We’ll make it very easy. One way is our Filter Club. Your filters show up at your door, no remembering required.|
|14||The end. Your home is comfy. Luke and Han Solo have their medals. Peace in the galaxy has been restored.|